---
title: .
url: 'https://jeepmonkey.com/blog/phantom-4-pro-gimbal-motor-overloaded-issue-2'
markdown: 'https://jeepmonkey.com/blog/phantom-4-pro-gimbal-motor-overloaded-issue-2.md'
date: '2017-04-27'
description: 'My new Phantom 4 Pro + started throwing the “Gimbal Motor Overloaded” warning message 6 minutes into a flight down south (Boranup Lookout). At that stage, it was only 2 weeks old, with only 1.5 hours total flight time. After trying several things like restarting, recalibrating gimbal, IMU none of w…'
taxonomy:
  category:
    - 'Aerial Imaging'
  tag:
    - DJI
    - drone
    - error
    - gimbal
    - motor
    - phantom
    - professional
    - repair
    - service
---

# .

My new [Phantom 4 Pro +](http://click.dji.com/AMZhrATXgbRLInuymzt5?pm=link) started throwing the **“Gimbal Motor Overloaded”** warning message 6 minutes into a flight down south ([Boranup Lookout](https://www.google.com.au/maps/place/Boranup+Dr,+Boranup+WA+6286/@-34.1446466,115.0312334,12.88z/data=!4m5!3m4!1s0x2a2fa5197d0fc585:0x3a62746300f50dd!8m2!3d-34.1417407!4d115.0690437)). At that stage, it was only 2 weeks old, with only 1.5 hours total flight time.

After trying several things like restarting, recalibrating gimbal, IMU none of which removed the warning message. I contacted [DJI support](http://www.dji.com/support) who informed me that I would have to send it in to be looked at.

[DJI](http://www.dji.com/) support has been pretty good, except for a small mix up with pick up and delivery address.

<iframe title="Phantom 4 Pro + Gimbal Motor Overloaded Issue" width="500" height="281" src="https://www.youtube.com/embed/ACBBodlnyu8?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> 
## Can’t replicate issue WTF?

Initially, the support centre informed me that they could not replicate the issue after both indoor and outside flight tests. They asked whether I had any other information or video to support my claim. I thought this was weird as every time I turned it on, even days after the initial event, every time I got the error. I sent them a link to the [video](https://youtu.be/ACBBodlnyu8) I had put together – the next thing I know they send me the invoice below and said that it would need to go through QA before returning it to me.

## DJI Invoice for repair

[![DJI Proforma Invoice](user:data//wp-content/uploads/2017/04/Screen-Shot-2017-05-04-at-5.14.01-pm-165x300.png)](https://jeepmonkey.com/user/data/wp-content/uploads/2017/04/Screen-Shot-2017-05-04-at-5.14.01-pm.png)

## No Video, No Fix??

So if I didn’t have the video what then? Glad I don’t have to go through this scenario.

## UPDATE – P4P+ Repaired

My P4P+ was returned – total time just over two weeks. Not too bad really!

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---

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